Query
Find articles
Pick a keyword, optionally a second one to combine it with (and, or, either but not both, or but not), then narrow the articles down by text, source and time range. Keywords update the results right away; filters apply with their button.
Query
Who picked it up when
CNBC mentioned it first (Oct 24, 2026, 1:00 AM EDT). Least biased outlets followed 31 hours later. No right-leaning outlet mentioned it.
One row per source with a matching article, from the most left-leaning on top: a dot for each article, on a bar for each stretch of its coverage (a pause of more than 24 hours starts a new one). Hover or tap a dot for the headline, click it to read the article.
Source lean:leftcenterright
Source leans by Media Bias/Fact Check.
Results
2 articles mention customer service in the last 7 days (Oct 21 to Oct 27).
| Article | |||
|---|---|---|---|
| Forbes | AI Is Making Employees More Important, Not LessForbes Read about how AI is changing customer service, why human agents matter more than ever, and how to balance automation with empathy and great CX. | 0.50 | |
| CNBC | What a day in customer service looks like — as AI changes everythingCNBC Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches? | 0.70● |
Source leans by Media Bias/Fact Check.
Narrow further
Other keywords in the matching articles: the share of them that mention each, with the number of articles. The search icon searches for customer service and that keyword, keeping the text, sources, source type and time range.
Coverage by source
The share of each source's stories in the last 7 days that match the query, from left to right. Sort the table to reorder the bars.
Source lean:leftcenterright
Source leans by Media Bias/Fact Check.
| CNBC | 0.4% | 1 | 271 |
| Forbes | 0.3% | 1 | 346 |
Coverage by lean
The share of stories that match the query, in the last 7 days, averaged over the outlets of each political lean with at least 3 stories. The groups differ in size, so a single outlet weighs more in the smaller ones.
- Left-leaning1 of 15 sources
- <0.1%
- Least biased1 of 8 sources
- <0.1%
- Right-leaning0 of 15 sources
- 0.0%
Lean index −1.3: covered more by left-leaning outlets
Each outlet at its MBFC bias score, from −10 (far left) to +10 (far right), as high as the share of its stories that match the query. The lean index is the average score of the outlets covering it, weighted by that share.
lean indexour sources' average (+0.4)leftcenterright
Bias scores by Media Bias/Fact Check.
Source leans based on ratings by Media Bias/Fact Check.